Art of Shaving Pre-Shave Gel-Ocean Kelp-2 oz.

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List Price: $25.00
Sale Price: $23.50
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I generally like Art of Shaving products, especially their pre-shave products. However, I have been thoroughly disappointed with this product. While the scent is very pleasant (a surprise for Kelp!) the gel does not provide me with the lubrication I need under the shave cream. It comes out of the pump feeling like a gel, but when spread on the skin, it more or less just disappears. And to top it off, the pump stopped functioning when the bottle was about 2/3 empty. The top does not come off and I had to break the pump off the glass in order to get at the remaining product (at this price, I was not about to waste it!!!). This is not worth the price and is not up to Art of Shaving standards.

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Good product, but you can't use the last 10 to 20 cc unless you break the bottle top, since the squirt valve won't suck that last amount of the gel. The pre-shave oil works better (for me), and I'm able to use 100% of the product without having to break the bottle because you just pour it onto your hand.

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If you're looking for a pre-shave lubricant. This gel is simply not the way to go. It simply rubs off the moment you lather up. The point is for it to lubricate your face so the razor glides along smoothly. That's not what you get here. The fragrance is agreeable, but that's not entirley the idea. The pre-shave oil is a better product for the purpse.

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Let me be clear up front. I have no issue with the Amazon merchant who sold me this product. The order was packed and shipped just fine.

I have been a happy user of Art of Shaving products for many years. My experience with this product has changed my opinion of Art of Shaving. Their customer service is lackluster at best.

As other people have stated in their reviews, the packaging is very frustrating. The pump is unable to get the last 3/4 inch of product out of the bottle. Considering the bottle is about 2 1/2 inches tall this is an unacceptable amount of product to be unusable.

I decided to reach out to The Art of Shaving through their website contact form. I explained how maybe the bottle/pump that they were using wasn't up to the task. In the response, I was assured that "We have many checkpoints along our manufacturing lines to ensure the quality of both our products and packaging, so this should not have happened. Please be assured I'm sharing your report with the rest of our team."

Great! However, this seems to be a common issue. Maybe I'm the first to bring it to their attention.

Then on to the snarky part:

I was told that "It's virtually impossible to use all of the product in the pump bottle so it is normal for some of the product to be left in the bottom of the bottle."

You're absolutely right sir. I'm not five years old so I know this. Thank you for reminding me. However, 1/3 of the bottle is more than what should be considered acceptable.

It gets better. He goes on to say "The amount of product printed on the package is the actual amount available for use. "

Really??? Sorry, but I don't believe this at all.

At the end of the email he offers me a gift card to compensate me for my troubles.

This is great! I thought that it was a nice gesture and it made me feel better about throwing out all that product. As a result of this gesture I let the peculiar part of the email slide. He said allow 2-3 weeks for delivery.

Okay great, Thank you!

After 4 weeks I didn't receive anything in the mail so I sent a follow up email and didn't get a response.

Four days later I sent a new contact request through their website explaining the situation. I got no response so I decided to call.

The person who answered said that the card was sent out and I should have received it by now. When I said I hadn't received it he said he would look into it and get back to me.

After 3 days with no response I decided to follow up by calling. The person on the phone said that he had no way of looking into it and to call Citibank who issues the cards. He assured me that there was nothing he could do to look into it.

That's okay, forget about the gift card. I'm tired of dealing with it.

It's unfortunate that they don't care that I didn't receive a gift card that was supposed to make my bad experience better.

They took a potential win and turned it into a major lose.

Time to look for new shaving products because I will not be buying anything else from Art of Shaving!

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I said I'd edit after I used this for a while, so here it is. I picked up a sample of this from the AOS store, then purchased the full bottle.

First the good news:

It works nicely, provding a good, slick base under the shaving cream. Although the oil gives a better base under the shaving cream, I prefer the gel to the oil. The less oily a product is for my face the better. I've used this for several weeks and it seems to work well. However....

The bad news:

OTHER REVIEWERS ARE CORRECT, AND I SHOULD HAVE LISTENED TO THEM. THE PUMP BREAKS ABOUT HALFWAY INTO THE BOTTLE. I JOSTLED IT, TURNED IT, SHOOK IT, DID EVERYTHING I COULD. I COULD GET A LITTLE MORE OUT BUT NOT MUCH. I don't need to spend several minutes trying to coax out my shaving gel when I'm getting ready in the morning. A company as high-class as AOS should have a working product with good packaging. I'm very disappointed and won't be purchasing this again. Back to the oil, and there are many companies that make pre-shave oil.